Help center

Questions, answered.

Everything you wanted to know about running your farm on GOZO — plans, devices, data, languages and more.

Getting started

Do I need any hardware to start?+

No. GOZO works on any Android phone or modern web browser. The Smart Collar is optional and ships in Q4 2026.

How long does setup take?+

Most farms are up and running in under 10 minutes — sign up with phone OTP, add your first cage, and start tagging your herd.

Can I import my existing records?+

Yes. Use the CSV import tool to bring your entire herd in one go, or photograph and tag manually inside the app.

Which languages are supported?+

English, Hindi and Marathi out of the box. More Indian languages roll out through 2026.

Plans & billing

What plans do you offer?+

Monthly, Quarterly and Yearly subscriptions — all unlock the full platform. Pick the rhythm that suits your farm.

Can I switch plans later?+

Yes — upgrade, downgrade or switch billing cycles from in-app billing anytime. Changes apply at the next renewal.

Which payment methods do you support?+

UPI, debit/credit cards, netbanking and wallets via Razorpay. Franchise customers can be invoiced directly.

Can I cancel anytime?+

Yes. Cancel from in-app billing. Your data stays exportable for 90 days after cancellation.

Academy & training

Is the Academy included in every plan?+

Yes. All subscribers get full access to 117 chapters across Beginner, Intermediate, Advanced and Expert tracks.

Do I get a certificate?+

Yes. Pass the in-app quiz (70%+) and unlock a shareable PDF certificate per track.

Can my staff learn separately?+

Yes. Invite team members under your farm — each gets their own progress and certificates.

Smart Collar

When does the collar launch?+

Pilot deployments in Q3 2026, public launch Q4 2026. Join the waitlist on the Smart Collar page.

How long does the battery last?+

Up to 90 days on a single USB-C charge under normal BLE polling.

Does it work without internet?+

Yes. BLE syncs locally when you're near the herd; LoRa fallback handles long-range cloud sync.

How do I reserve one?+

Existing GOZO farms get priority allocation. Add yourself to the waitlist from the Smart Collar page.

Data & privacy

Who owns my farm data?+

You do — always. Export everything (livestock records, finance, health logs) to CSV/PDF from settings.

Where is my data stored?+

On encrypted servers in Mumbai (AWS ap-south-1). Daily encrypted backups for 30 days.

Is GOZO DPDP / GDPR compliant?+

Yes. We comply with India's DPDP Act 2023 and GDPR for export customers. See our Privacy Policy for details.

Offline & devices

Does GOZO work offline?+

Yes. The Android app is offline-first — record vaccines, weights and movements without signal, and it syncs when you're back online.

Which Android version is supported?+

Android 8.0 (Oreo) and above. The app is also available as a Progressive Web App on any modern browser.

Is there an iOS app?+

iOS is on the 2027 roadmap. The web app works great on iPhone in the meantime.

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